Why customer satisfaction is important? Customer Satisfaction is what tells you whether your product or service meets or falls short of the customer expectations. It can never be emphasized enough that how important customer satisfaction is. You create a great product, your service is great but somehow your customer is not satisfied. Bad word-of-mouth will..
Field service management (FSM) software, also known as workforce management (WFM) software , is an all-in-one solution that manages everything from service request to service delivery through one cloud based platform. Must-have Features of Field Service Management Software in 2020 Following are some other key features of Field Service Management Software that make workforce efficient..
One of the main processes in the Field Service Industry is the Dispatching of goods and services. Dispatching means allocation or assignment of workers and inventory to carry out a specific Field service operation. Sounds easy, right? But it’s actually quite the opposite. When you don’t have the right strategy for effective dispatch management, it..
Using a smart solution that allows your technicians, salesmen, and distributors to access the field service software using the mobile phone whenever they want, wherever they want will serve as a potential game-changer for your business. Companies from different sectors like pharmaceuticals, insurance companies, sales and distribution businesses, service sector organizations and many more can..