FSM solutions also provide a feature to maintain customer history. This contains all the previous tasks performed for a customer with all the necessary details and customer specific requirements. By maintaining this record, management team knows all the important details about the customer and what are the customer’s specific requirements.
Thanks to the customer service management feature, your client doesn’t have to worry about any paperwork and it saves time for both the customer and the company. It is a great feature to provide your customer a good service and achieve customer satisfaction by making it less confusing and time consuming for the customer.