Option One Plumbing – Plumbing Services Automation Platform
OptionOne Plumbing, a leading provider of residential and commercial plumbing services, required a robust digital transformation to manage their expanding operations. e-strats developed and deployed a custom Plumbing Services Automation Platform—a comprehensive SaaS solution designed to bridge the gap between back-office management and field execution.
By integrating intelligent automation with mobile field mobility, e-strats empowered OptionOne to move away from fragmented manual processes to a unified, data-driven ecosystem.
The system enables efficient handling of emergency services, scheduled jobs, maintenance plans, and multi-location operations through a centralized and scalable architecture.
Key Functional Modules Delivered
Intelligent Dispatch & Scheduling
e-strats implemented a Centralized Dispatch Board with drag-and-drop functionality. The system uses intelligent logic to assign work orders based on technician proximity, skill set, and availability, ensuring that the right plumber reaches the right job in the shortest time.
Mobile Field Mobility (Android & iOS)
We delivered a high-performance mobile application for technicians that serves as their digital toolbox:
- Real-Time Job Updates: Instant notifications for new assignments.
- On-Site Documentation: Ability to upload “before and after” photos and job site notes.
- Digital Signatures: Customers can approve work and sign off directly on the technician’s device.
Automated Invoicing & QuickBooks Integration
To accelerate the cash flow cycle, e-strats built an Automated Billing Engine. As soon as a job is marked “Complete” on the mobile app, an invoice is generated. The platform features a seamless QuickBooks Integration, ensuring that all financial data, labor hours, and parts used are synced instantly without manual intervention.
Smart Asset & Inventory Management
The platform tracks inventory levels across multiple trucks and warehouses. This ensures OptionOne technicians always have the necessary parts for first-time fixes, reducing the need for follow-up visits.
Advanced Analytics & Reporting
We provided management with a custom dashboard featuring real-time KPIs, including:
- Technician productivity tracking.
- Revenue per job/region.
- Customer satisfaction metrics and history.
The Impact (Results)
The partnership between e-strats and OptionOne Plumbing resulted in measurable operational excellence:
- 30% Increase in Productivity: Optimized routing allowed technicians to complete more jobs per day.
- Faster Payment Cycles: Digital invoicing reduced the time-to-payment from days to minutes.
- Improved Accuracy: Automated accounting eliminated data entry errors.
- Enhanced Customer Experience: Real-time tracking and automated SMS alerts kept customers informed throughout the service lifecycle.