Industry
Healthcare & Pharma Software,
Non-profit
Technology
Angular, .NET, SQL Server
About Our Client
SMP Pharmacy is a US-based specialty pharmacy providing personalized medication management and patient care services. The pharmacy focuses on delivering high-quality, efficient, and accessible pharmaceutical services to patients with specialized healthcare needs.
Challenges
SMP Pharmacy faced several operational and technological challenges:
- Manual and fragmented patient assessment processes
- Inefficient order management and tracking systems
- Limited patient engagement through digital channels
- Lack of seamless integration with existing EMR systems and provider programs
- Need for secure payment gateway integration
- Requirement for real-time communication between patients and pharmacy staff
The client required a centralized, compliant, and mobile-enabled solution to modernize its service delivery model.
Solution
e-strats delivered a fully functional and custom-made Pharmacy Management System named SMP Pharmacy, which faced operational and patient engagement challenges:
- Inefficient manual processes for patient assessment and order management.
- Limited visibility for patients into their orders, payments, and medication guidance.
- Difficulty in connecting patients with pharmacy staff for real-time support.
- The need to integrate a digital solution seamlessly with the existing EMR system, provider programs, and payment gateway.
Patient-Centric Mobile Application
A robust mobile application enabling patients to:
- Place and manage medication orders
- Track order status in real time
- Make secure online payments
- Complete digital health assessments
- Chat directly with pharmacy representatives
- Access medication education videos
System Integrations
We ensured seamless integration with:
- Existing EMR systems
- Provider programs
- Secure payment gateways
- Communication services via Twilio
Backend & Administrative Portal
A centralized administrative dashboard to:
- Manage patient records and assessments
- Monitor orders and workflows
- Maintain compliance and reporting
- Improve operational transparency
Results
- Improved patient engagement through a user-friendly mobile app.
- Faster and more accurate order processing and payment handling.
- Enhanced communication between patients and pharmacy staff.
- Seamless integration reduced operational bottlenecks and improved data accuracy.
Tools & Technologies
- Front-end Architecture: Angular (Web), Xamarin (Mobile)
- Back-end Engineering: .NET Core, Web APIs
- Database Management: Microsoft SQL Server
- Third-Party Integrations: EMR Systems, Payment Gateways, Twilio (Communication)
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