Industry
Locksmith Service Software, Non-profit
Technology
About Our Client
At ASG, e-strats delivered a comprehensive web application seamless transition to modern access control solutions, ensuring minimal disruption to daily operations. By integrating traditional locksmith services with advanced access control technology, the platform supports corporate-level security needs while optimizing operational efficiency. ASG’s nationwide system provides businesses of all sizes with secure, streamlined workflows, protecting assets and enabling smooth, uninterrupted operations.
Challenge
As ASG expanded its nationwide footprint, managing locksmith field services through fragmented systems became increasingly complex. Disconnected tools for service calls, dispatching, invoicing, inventory, and reporting limited real-time visibility and operational control. The organization needed a scalable field service management solution capable of handling high service volumes, improving technician coordination, and supporting advanced access control operations without disrupting day-to-day business continuity.
Solution
A unified, web-based Field Service and Access Control Management Platform was implemented to digitize and streamline end-to-end locksmith operations. The solution centralized customer and store management, job and call slip workflows, real-time scheduling and dispatch, invoicing, accounting, and inventory management. Role-based access, technician boards, and seamless third-party integrations enabled real-time coordination between field teams and office staff across nationwide locations.
Results
- Optimized locksmith field service operations through centralized scheduling and dispatch
- Improved technician productivity and real-time job visibility across multiple regions
- Faster, more accurate invoicing, accounting, and financial reporting
- Enhanced operational insights with 37+ customizable, exportable reports
- Scalable infrastructure supporting nationwide growth and complex access control services
Tools & Technologies
To support a nationwide operation with real-time synchronization, the platform was built on a robust and scalable stack:
- Web Framework: High-performance backend architecture designed to handle concurrent data syncing from multiple third-party APIs.
- Third-Party Integrations: FM Pilot & Service Channel APIs: For automated work order ingestion and real-time status updates back to clients.
- Google Maps API: Powers the dispatch board for technician routing and geographic job distribution.
- Database Management: Optimized for complex reporting, managing large-scale inventory across multiple regions, and maintaining detailed customer audit trails.
- Reporting Engine: A custom-built module capable of generating 37+ data visualizations and exportable reports (CSV/PDF).