Industry
Field Mobility Software, Non-profit
Technology
About Our Client
SkyBoss is a field service management platform designed to support service-based businesses in managing scheduling, dispatch, invoicing, and workforce operations. Focused on improving field productivity and operational visibility, SkyBoss enables organizations to streamline service workflows, enhance customer experience, and scale their operations through technology-driven solutions.
Challenge
Manual processes began to fail, leading to several critical “bottlenecks”:
- Dispatch Chaos: Dispatchers relied on whiteboards and phone calls, leading to double-bookings and long travel times between jobs.
- Paperwork Delays: Technicians filled out paper invoices that took days to reach the office, severely slowing down the billing cycle.
- Inventory Leakage: Significant revenue was lost because parts used on jobs were not being tracked or billed correctly.
- Financial Disconnect: Manually entering data from field notes into QuickBooks resulted in frequent accounting errors.
The Solution: SkyBoss FSM Implementation
SkyBoss platform to digitize their entire field and office operation.
- Smart Dispatching: Used the Intuitive Dispatch Board to see technician locations in real-time and assign work orders based on proximity.
- Mobile Empowerment: Technicians adopted the SkyBoss Mobile App to receive work orders, generate estimates on-site, and capture customer signatures instantly.
- Integrated Communication: Automated SMS notifications were set up to alert customers when a technician was enroute.
- Back-Office Automation: Enabled the QuickBooks Integration and Automated Payroll to eliminate double data entry.
The Results
The transition to SkyBoss delivered immediate and measurable growth for the company:
- 25% Increase in Technician Productivity: Better routing and instant access to job details allowed technicians to complete more calls per day.
- Improved Cash Flow: Invoices are now generated and sent the moment a job is completed, reducing the “days sales outstanding” (DSO) by 50%.
- Real-Time Inventory Accuracy: The Inventory Management module ensured every part used was tracked and billed, recovering thousands in previously “lost” stock.
Enhanced Customer Satisfaction: Clients appreciated the professional SMS updates and the speed of digital estimates, leading to a higher volume of five-star reviews.
Tools & Technologies
Infrastructure & OS
- Ubuntu 20.04.03 LTS
- Private network with OpenVPN
Web & Application Stack
- Nginx 1.18.0
- PHP-FPM 7.4.3
- JSON-based REST APIs
Architecture & Operations
- Load balancer (round-robin routing)
- Stateless request processing
- lsyncd for file synchronization
Data & Security
- Centralized SQL Server
- Multi-tenant data model with strict key-based access
Integrations
- Dormakaba SwitchTech
- Dormakaba EVO LZ
- Nexkey
- Google Protobuf
Final Thoughts
SkyBoss transformed Apex Plumbing from a reactive business into a proactive, data-driven organization, providing the scalability needed to add more trucks to their fleet without increasing office overhead.