Experienced Call Center Customer Support Representative (Team lead)

Job Description

e-strats is looking for a Customer Support Lead with proven customer support experience of 3 years for its Islamabad-based office.

The ideal candidate will have excellent American/English accent along with strong problem-solving skills to handle communications with the clients and ensure complete customer satisfaction

The basic requirement to apply for this job are:

• 3+ years of proven customer support experience working in an American call center
• Active listening skills
• Excellent communication and presentation skills
• Ability to manage time efficiently
• High school diploma or equivalent; bachelor’s degree preferred
• Positive Attitude and attention to detail
• Computer Skills
• American/English accent

Responsibilities:

• Resolving problems by identifying the customer’s complaint and determining the best possible response
• Managing all the incoming calls
• Following up with the customers to ensure resolution of problems
• Assisting customers to address their concerns