Experienced Call Center Customer Service Representative (CSR)

Job Description

e-strats is looking for Call Center CSR – Customer Service Representative with proven customer support experience from an international call center or BPO for its Islamabad-based office.

The ideal candidate will have excellent American/English accent along with strong problem-solving skills to handle communications with the clients and ensure complete customer satisfaction

What you need for this position?

• 2+ years of proven customer support experience working in an international call center
• Active listening skills
• Excellent communication and presentation skills
• Ability to manage time efficiently
• High school diploma or equivalent; bachelor’s degree preferred
• Positive Attitude and attention to detail
• Computer Skills
• American/English accent

Responsibilities and Duties:

• Resolving problems by identifying the customer’s complaint and determining the best possible response
• Managing all the incoming calls
• Following up with the customers to ensure resolution of problems
• Assisting customers to address their concerns

If you are interested in this job opportunity, please apply for the post of experienced Customer Service Representative by filling out the form below

Note: We will only consider Experienced Call Center CSRs for this post with a good American accent so please read the details before applying for this job